Shipping and Returns

Enjoy hassle-free returns within 30 days of delivery for most new, unopened items. We'll cover return shipping costs for our errors.
Your satisfaction matters. Contact us promptly if you're unhappy with your purchase—we're committed to resolving any concerns. Reach us via email, phone, or web form.

Please note that all warranty return/replacement resolutions are subject to the sole discretion of DecoTeak. To submit a return/replacement warranty claim, it is imperative to provide photographic evidence and proof of purchase or warranty registration. Kindly ensure that your purchase was made from an authorized reseller of DecoTeak, as warranty coverage is valid only under such circumstances.

Our product warranties are effective from the date of purchase. We offer a 1-year limited warranty that covers shipping damage and manufacturing defects. The warranty does not cover misuse, please note your teak shower product needs general maintenance and cleaning to keep the bench looking fresh and new, be sure to wash away any soapy residue before use, this eats away the natural finish and can let mold and bacteria grow in the wood grain, this can be avoided with a normal cleaning routine of washing down the bench after every use along with our line of Teak oil, Teak Cleaner, Teak sealer, and mold remover. Please take a look at those HERE.

Dealing with Bathroom Mold and Mildew:

Rest assured, teak shower benches, shelves, and bathroom furniture do not promote mold growth. However, mold is a common bacteria found in moist environments like showers and bathrooms. Our teak products, much like bathroom tiles and grout, can provide a surface where mold may attach and grow. To prevent mold growth, regular cleaning of the teak shower furniture is essential, and our cleaners and teak oil can help in this regard. Should you encounter mold stains, our enzyme-based teak mold stain remover offers an eco-safe solution to efficiently clean your wood products.

Additionally, we provide a 30-day satisfaction guarantee, which commences from the date of purchase (not the date of product opening).

We prioritize the satisfaction and well-being of our customers, and our warranty policies are designed to provide you with peace of mind. If you have any further questions or require assistance, please do not hesitate to reach out to us.

info@Decoteak.com

phone: (888) 965-0070

Shipping:
Free shipping to residential addresses in the continental USA. For Canadian orders, we recommend purchasing through our trusted partners like Wayfair, Amazon, or Bed Bath & Beyond.
Have special shipping requests? Feel free to contact us by phone for assistance. We ship via UPS and FedEx, aiming to dispatch in-stock products within one business day.

Customer Service:
Your feedback is important. If you encounter quality issues, please reach out to us. We'll work to address and resolve any problems, even if you purchased from our authorized partners. We stand behind all products, ensuring your satisfaction.

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Buying a vanity?

All vanities are shipped via LTL freight, utilizing a semi-truck for delivery.

If you reside in an area inaccessible by a semi-truck, please inform us to arrange a small truck delivery.

A scheduled delivery with the carrier is mandatory, and a signature is required upon drop-off.

All Vanities are fully inspected before shipment for damage and manufacturing issues, including door and drawer testing.

We urge you to thoroughly inspect the vanity upon delivery for any shipping damage or defects. If any issues are found, please decline the delivery to avoid return shipment charges.

If you are unable to inspect the item before the carrier leaves, we allow 48 hours to report any damage to ensure no return shipment charges.

We require photo documentation of any damage to move forward with a resolution.

If you would like to return this item because of a different reason, (Change of mind, Doesn’t fit, does not like color/wood grain, no longer needed) these will need to have a Return Authorization and there will be a return shipment charge on the customer's behalf.

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