You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you are in any way unhappy with your purchase, please contact us immediately to rectify the situation. Regardless of whether you purchased the product directly from us, or a resale channel we will do everything in our power to correct the source of your concern. Our goal is nothing less than 100% customer satisfaction. Please feel free to contact us via email at info@Decoteak.com, phone:(888) 965-0070, or the web form below.
We ship to residential addresses in the continental USA, Hawaii, and Canada. For special shipping requests or questions please feel free to contact us by phone or via the phone. We ship via UPS and Fedex. We will only ship by US Postal services by special arrangement, please call us to discuss.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.