If you would like to register a product you have purchased from us, please fill out the registration form on our product registration page.
DecoTeak® teak furniture comes with the strongest product warranty in the industry. We are out to win customers for life. It is because we are so confident of our quality that we provide the strongest warranty in the industry. Our goal is to provide you with unsurpassed designs, and quality through the life of the product so that you will look forward to purchasing from us again, whether it be next year, ten years from now, or your children replacing the products you handed down to them.
In addition we provide an unconditional 30 day satisfaction guarantee.
30 Day Satisfaction Guarantee:
Whether you purchased the product directly from us, or one of our valued partners, if you are not satisfied with your purchase, for any reason, please contact us immediately. If the problem can be remedied to your satisfaction, we will do everything in our power to make it right for you. If we can not remedy the cause of your issue, you may return the product to us. If you purchased through a resale partner, you wll need to contact the company you purchased the product from, within 30 days, to request a return authorization. All of our selling partners honor our 30 day satisfaction guarantee. You will be credited the full purchase price of the product less the actual freight costs.
Home & Residential Use: 5 Year Limited Manufacturers Warranty
Commercial Use: 1 Year Limited Manufacturers Warranty
All DecoTeak® products are warranted against manufacturing defects for the above term length from time of purchase. Warranty claims require either having registered products on our web site, or via provided warranty registration forms, or proof of purchase. DecoTeak products are warrantied against manufacturng defects in material, workmanship, and hardware. Normal wear and tear, mis-use, normal weathering due to use and elements, weathering or fading of the stain, finish, non-structural cracks are not considered manufacturing defects. Warranty claims should include a writtten description of the product, and photographs of the problem. In its sole discretion DecoTeak® will make a determination if spare parts, replacement components, or a full replacement is required. If replacement is required DecoTeak at its full discretion will make a decision if they wish to have the defective product returned, or allow the customer to keep, or destroy the product at their own discretion. If customer chooses to keep the produt, Deco Teak will not be liable for any further claims during the warranty period of the original product. If replacement is required, DecoTeak® will provide the customer with identical, or closest equivalent product if the original product has been discontinued.