DecoTeak® provides high quality bath and teak shower benches, as well as many other teak living accessories. We are a small family company run company. All of us take personal pride in our products and service.
When we started down this path we had no idea how hard it would be, but also no idea how rewarding it would be. We are encouraged by the stories from our customers about how much they have loved our products, and how they have benefited their lives and beautified their homes. It is rewarding to hear how customers view our customer service mentality as unique and refreshing compared to the prevalent trend of offshoring customer service.
We know that we can only build this company one satisfied customer at a time, which is why we have such a keen focus on customer service and quality. One of our customers felt strongly enough about our customer service to develop the following banner for us:
Our company is founded upon a commitment to quality and passion for customer service.
DecoTeak® is built upon several principles and philosophies:
- Our teak shower benches will be engineered and designed to provide superior design, beauty, quality, comfort, and performance.
- Our teak shower benches will exhibit an unwavering commitment to quality backed up by superior warranties.
- Our business is built upon happy satisfied customers. We strive for nothing less than 100% customer satisfaction. We will always do everything in our power to keep customers happy.
- We want to engage in a conversation and relationship with our customers. We do this not because social media is in vogue, but rather because it is what we have done our entire professional careers.
- We believe in developing long term business relationships. These principles were crystallized through living in Asia for many years. This perspective extends not only to our customers, but also to our many business partners. We want customers and partners for life, not just for a single sale.
- We will always be honest and forthright in our business dealings with customers and business partners.
- We believe in being active in our community and giving back to the community.
- We will conduct ourselves in a manner that will serve as examples to our four children. We want our children to watch us builid a business with honesty, passion, compassion, empathy, focus, and dedication, so that they can take that example with them, wherever their paths and destinies should take them.
Thank you for your support and patronage. If you have any feedback please feel free to contact us at any time via phone or email
Thank you for your business, and support! We look forward to hearing from you!